Frequently Asked Questions

If you can't find what you're looking for, we're always happy to answer any questions you have over email. You can either use the Contact Us page or drop us an email.

  • Why Tutlings? And what is a tutling?
    It's a word used to describe your tutees - it's mostly used in South Africa, where one of the co-founders studied. People would always refer to their tutorial class students as 'tutlings'. We liked the name and thought it sounded better than the more commonly used 'tutees' or 'students'.

  • Why should tutors use Tutlings?
    Tutlings is more than just simply connecting tutors with new tutlings (tutees), it allows you to manage your tutoring sessions, keep track of whether you've been paid and more. Tutlings (or their parents) can take advantage of the website to view, track and arrange sessions and easily contact their tutors. Basically, Tutlings enables tuition to take place without the need of an agency and their high fees.

  • How can I leave a review for a tutor?
    Tutlings (or their parents) can leave a review and rate a tutor out of 5 once a conenction has been made and 3 tutoring sessions have taken place. It is not possible to leave a review for a tutor that you do not have a connection with.

  • Do I have to have a profile picture?
    To have a profile on Tutlings all tutors are required to upload a photograph, it needs to show your face clearly and not have anyone else in it. We will check your photo before it goes live on the website.

  • How will I get paid?
    Once a connection has been made it is up to you to decide this. Tutlings plays no role in how or when you get paid, we are simply a platform in which you can connect and manage your tuition.

  • What is a 'connection'?
    A connection is the term we use when a tutor and tutling are in contact with one another (once tution has been requested). You may have connections with multiple tutors or tutlings.

  • My profile photo isn't uploading
    Profile photos have to conform to minimum and maximum size requirements. The image needs to be larger than 260x200 (in pixels) and smaller than 10Mb (megabytes). If either of these requirements are not met, the uploader will give you an error telling you this. The most common problem is that the picture chosen is too small - make sure it's a decent size and clearly shows your face in the image. Most pictures on sites like Facebook will be large enough to upload.

  • My profile photo keeps getting rejected
    We have a moderation process on all photos being uploaded to the site. Our requirements on profile photos are that they show your face clearly, don't have any other people in the image and are the right way up. Most often users don't realise there is a cropping feature that appears after the image is uploaded. This feature allows you to select the area of the image that you would like to be contained within your profile photo and submitted for moderation. Make sure you're making this cropping selection before submitting your profile otherwise it may be rejected by our friendly moderators.

  • My tutor profile is not appearing in search results
    Once you have created a tutor profile, it is submitted for moderation which can take up to 24 hours - it's most often less than an hour. Until this moderation is completed and we are happy with your profile, it will not appear within search results. You will receive an email once the moderators have approved your profile. If your profile photo has been approved and you are still not appearing in results, check your Profile Edit page within your account which has a button at the bottom of thage that allows you to disable your profile from search. Ensure that this is not selected. If you're still having difficulties, just drop us a message via the "New Message" area once logged in.

  • What is an invitation?
    We understand that tutors will often already have people that they are actively tutoring. We want to be able to offer our tuition management platform to everyone - whether you were connected through the site or outside of it. To do this, you just have to send your already existing tutlings (tutees) an invitation. You can do this in the "My Tutlings" area once you're logged in. Here you will provide an email address of the person who will receive the invitation, the name of the tutling, subject and level, as well as when your next planned session is. The tutling will then receive an email invitation within seconds and be able to sign up to the site. Once they've signed up, it will instantly connect you to each other and add your next session to your calendar. You'll be notified immediately once the tutling has signed up. Neat!

  • How much does Tutlings cost?
    We're a new site and a new concept. We're going to try and offer it for free as long as we are able to, and we'll be introducing some premium membership benefits some time in the near future which will enable tutors to have access to even more exciting features on Tutlings. We'll always keep you in the loop on any new features and membership offers.

  • Do you offer English as a second language?
    We do! And if there are any other subjects that you would like to tutor as a second language, please let us know via the contact page or just send us a message through your messaging area once logged in.

  • My subject isn't listed on the site, can you add it?
    We're always open to suggestions for new subjects - just send us a message with the details of the subject - we'll have a look over it and let you know if we're able to add it to the site. We've already had quite a few suggestions from users that have been added to the site within a few hours of them letting us know, so don't hesitate.